User Manual

Introduction

Alpha is the first Interactive Multimedia EV charger in this solar system. The complete solution for your Smart Home.

Alpha features a 7-inch touch screen display for Smart Charging and more. The 25ft (7.62M) output cable is compatible with all J1772 Electric Vehicles. Alpha provides up to 10 KW of power to your vehicle and can be adjusted for 40A, 32A, 24A, 16A Maximum Current Output.

This User Manual contains instructions for installing and using the Alpha EV Charger. To use the guide, click on a section to expand it. Read all the instructions before using this product.  Follow any Caution or Warning markers in this guide before installing and using the Electric Vehicle Supply Equipment (EVSE).

This document provides instructions for the charging station and should not be used for any other product. Before installation consult with a licensed contractor, licensed electrician, or trained installation expert to ensure compliance with local building codes and safety standards. Ensure that the materials used, and the installation procedures, follow local building codes and safety standards.

  • Read all the instructions before using this product.
  • Before installation or use of this product consult with a licensed electrician to ensure compliance with local building codes and safety standards.
  • Children should not use this device.
  • Do not put fingers into the EV connector.
  • Do not touch live electrical parts.
  • Do not use this product if the flexible power cord or EV cable is ragged, has broken insulation, or has any other signs of damage.
  • Do not use this product if the enclosure or the EV connector is broken, cracked, open, or shows any other indication of damage.
  • Disconnect the power supply before installing, adjusting, or repairing the charging station.

  • The Alpha EVSE does not require regular maintenance. Inspect the unit periodically to ensure that all parts remain in good working order and no damage exists.
  • Do not attempt to disassemble, repair, tamper with, or modify any components inside the device. Contact United Chargers for any repairs.

This charging station complies with part 15 of the FCC Rules. Changes or modifications the charging station not expressly approved by the manufacturer could void FCC compliance. Operation is subject to the following two conditions:

 

  1. This charging station may not cause harmful interference. 
  2. This device must accept any interference received, including interference that may cause undesired operation.

  • Model Number: A1-14-24-P,  A1-6-24-PB
  • EVSE Level: Level 2
  • Maximum Output Rating: 40Amps
  • Alternate Adjustable Output Ratings: 32A, 24A, 16A
  • Charge Cable Length: 25ft (7.62m)
  • Electrical Circuit / Input Power Requirements: Circuit Requirement: Dedicated Single Phase 208-240VAC, 50/60 Hz. Branch Breaker: Double pole. Circuit Conductors: Line 1, Line 2, Earth / Ground.
  • Input Power Connection: Standard: Plug-in NEMA 6-50 or NEMA 14-50 Plug. The plug is removable for Hardwire Connection.
  • Installation Rating: NEMA 3R, Indoor/Outdoor Rated.
  • Operational Ratings: Temperature: -22⁰F to 122⁰F (-30⁰C to 50⁰C); Humidity: 95% RH noncondensing
  • Mounting: Wall Mounted
  • Overall Dimensions: EVSE: 10.25 x 6.25 x 3.75 inches (26.0 x 16.0 x 9.3 cm)
  • Display and Indicators: 7-inch touch screen interactive display

Installation

Prior to mounting, consult a certified electrician about an electrical source that can support the following:

  • The Circuit must be a DEDICATED CIRCUIT 208-240 VAC, 50-60 Hz, Single Phase.
  • Requirements govern that only 80% of the circuit rated load may be utilized. Use the following Maximum Amperage Settings depending on the circuit breaker rating:
    Circuit RatingMaximum Charging Station Output
    50A40A (9.6 kW)
    40A32A (7.68 kW)
    30A24A (5.76 kW)
    20A16A (3.84 kW)
  • A Double Pole Circuit Breaker of the circuit rating must be used.
  • The Charging Stations can connect a Standard NEMA 6-50 or 14-50 Receptacle or the unit can be hardwired.
  • A cable with a dedicated grounding conductor connected to the equipment ground terminal block must be used.
CAUTION: The service wiring in this section are specific to North America only. Before installing the Charging Station, identify the type of utility service connection onsite. If unsure about the type of connection available at the service panel, contact your utility service provider.

Prior to mounting, determine the location of an acceptable mounting support:

  • The charging station must be anchored into a mounting support such as a 2” x 4” stud or a solid concrete wall. DO NOT mount this unit directly to a stucco/drywall/wallboard.
  • Mount the unit between 24 inches (0.6 m) and 48 inches (1.2 m) from the ground. The NEMA outlet should be located no less than 20"~26” from the ground or as defined by applicable, local electrical safety codes and standards.

Mounting Screw Recommendations:

  • For finished walls supported by wood studs, use #14 or M6 tapping screws. (Included).
  • For masonry walls, use M6 mechanical screws. (Commercially available)

Parts and Tools required for installation:

PartSizeSourceImage
Mounting Bracket255 x148 x 36 mmIncluded with product1
Robertson-Head Screw (x2)M6Included with product2
Socket cap screw (x4)3/16”Included with product3
Side Bracket Included with product 
Side Cover Screws Included with product 
Allen key3/16"Commercially Available4
Robertson Head ScrewdriverM6Commercially Available 

1. Separate the front and back pieces of the mounting bracket by pushing down on the notch.

Mounting Bracket Front and Back2. Secure the back piece of the mounting bracket to the wall or other suitable structure using the M6 Robertson-head screws and screwdriver. The back piece of the mounting bracket has 3 holes to support attachment to various surfaces. Use the top two holes to attach the mounting bracket to a wall stud.

3. Attach the front piece of the mounting bracket to the back of the charging station using the Socket-cap screws and 3/16" Allen Key. Ensure the top of the mounting bracket is matched with the top of the charging station.

4. Mount the charger on the wall by securing the front piece of the mounting bracket to the back piece. Align the notches and press down to secure the charger.

5. Position the Side Cover over the mounting bracket. Use the Side Cover screws to secure the two pieces together.

6. Plug in the power cord to the NEMA 14-50 Wall Outlet/Receptacle.

CAUTION: Do Not attempt to hardwire the Alpha unless you are qualified to do so. If you are not qualified, contact a licensed electrician.

  1. Choose a copper wire conduit in accordance with all applicable, local, and electrical safety codes and standards.
  2. Choose a terminal ring with the following characteristics:
    • Recommended Wire Strip length: 8mm (0.32")
    • Width of the terminal block opening: 10.2mm (0.41")
  3. Using the appropriate tool, clamp the wire terminal to the copper wire. For non-insulated terminals, use a heat shrink tube to cover the non-insulated portion of the terminal.
  4. Remove the plastic protective cover from the front of Alpha.
  5. Use a Phillips Head screwdriver to remove the 6 screws on the front of alpha. Carefully place the front cover to the side without damaging the communication cable.
  6. With the front cover placed to the side, use a Philips Head screwdriver to release terminal screws of the 6-50 or 14-50 Plug cable. Loosen the Strain Relief Fitting and remove the Plug. Remove the Strain Relief connector.
  7. Insert the wire end passing through the conduit and insert them into the input wiring hole. (Use Red wire for L1, Black wire for L2, Green wire for G). Attach the copper wire on the corresponding terminal block. Use the following wire and torque force when connecting to input terminal block:
Terminal Conductor Screw Rating Torque
L1 8 AWG M4 90C copper wire max 1.8Nm | 16 LBF.IN
L2 8 AWG M4 90C copper wire max 1.8Nm | 16 LBF.IN
Ground 8-10 AWG M4 90C copper wire max 1.8Nm | 16 LBF.IN

Note: Only change the Maximum Current DIP Switch settings if your local code requires a physical switch to comply with building codes. If the building code does not require a physical switch use the touch screen to change the maximum output current.


  • The Charging Station Default Factory Maximum Current Output Setting is 40A (9.6 kW) for use with a 50A Circuit Rating.
  • The Circuit must be a DEDICATED CIRCUIT 208-240 VAC, 50-60 Hz, Single Phase.
  • Requirements govern that only 80% of the circuit rated load may be utilized, hence the higher Circuit Ratings Requirement relative to maximum Charging Station output:
Circuit Rating Maximum Charging Station Output
50A 40A
40A 32A
30A 24A
20A 16A
To set the Maximum Output Current through the DIP Switches:
  1. Ensure the unit is unplugged. Ensure Charging Station is facing up on a flat surface.
  2. Remove the plastic protective cover.
  3. Use a Phillips Head screwdriver to remove the 6 screws on the front of Alpha. Carefully place the front cover to the side without damaging the communication cable.
  4. Locate the DIP Switches on the PCB. The DIP Switch is a 3-position switch on the secondary circuit board, located behind the USB cable.DIP Switch Location Alpha
  5. Remove protective cover from DIP Switches
  6. Use the following combination of switch settings to adjust the maximum current:DIP Switch Configuration Alpha

The EasyEVPlug™ Holster or Tesla EasyEVPlug™ Holster is the new innovative method to protect your plug and manage your cord. It has the following features:

  •  No need to aim – flawless plug even in the dark.
  • Your EV holster will always be in a convenient location.
  • Saves space – special angle for less wall clearance.
  • Integrated cable management – holds up to 25 feet of cable.

The EasyEvPlug holster can be installed at any location near the charging station.

Parts and tools required for installation:

PartSourceImage
EasyEVPlugIncluded with product1
Phillips Head Screws  (x4)Included with product2
Anchor (x4)Included with product3
Phillips Head Screw DriverCommercially Available 

1. Hold back of holster against the mounting surface. Fasten Phillips head screws through back holes. Use anchors if attaching directly to drywall.

 

2. Insert charging connector into the holster.

3. Wrap cable on top of EasyEvPlug.

Charger Set Up

To perform an USB Software Update:

        1. Download the most recent Firmware Version from the Software Update page.
        2.  Save or open the compressed folder.
        3. Copy the files to a USB drive.
        4. Power off the Alpha Charger by unplugging it or by switching the upstream circuit breaker to the “OFF” position.
        5. Turn the Alpha back on by plugging it back in or switching the upstream circuit breaker ON. A startup screen will give you 30 seconds to insert USB drive.
        6. Insert USB drive into Alpha's USB port. Alpha will recognize the USB drive and start the update when the files are found
        7. USB Insert
        8. Wait for the update to complete. Do not unplug Alpha during while updating. When the update is complete Alpha will reboot.
        9. When Alpha has finished rebooting remove the USB drive.
        10. Select the System button from the main menu to ensure the Firmware version matches the latest on the Software Updates page.

Set Output Current (A)

The Alpha charging station features the ability to adjust the maximum Charging Station as follows:

Circuit RatingMaximum Charging Station Output
50A40A
40A32A
30A24A
20A16A

To set the Maximum Output Current:

  1. Select the Amperage icon from the home screen.
  2. Set the Max Amperage using the + and - buttons.
  3. Select the Set  button.
  4. Press the Home button to go back to the home screen. Your settings will be saved.

Note: The Maximum selectable amperage will not exceed the DIP switch settings. To change the DIP switch settings see Adjust Maximum Output Current DIP Switches.

 

Set Voltage

  1. Select the Amperage icon from the home screen.
  2. Set the Voltage to either:
    • 240V - Home
    • 208V - Commercial

    If you are unsure of your voltage rating, consult a licensed electrician.

  3. Press the Home button to go back to the home screen. Your settings will be saved.

  1. Select the Date | Time icon from the home screen.
  2. Set the hour and minute to the appropriate value. Select AM or PM.
  3. Set the Date, Month, Year, and Weekday to the appropriate values.
  4. Select the Set  button.
  5. Select the Home  button to go back to the main menu. Your settings will be saved.

Feature in development.

Feature in development.

Feature in development. 

Operation

Alpha Indicator Light is located on the top right corner by the touch screen. Alpha uses the following indicator lights for the charger status:

Indicator Light Description Definition
Yellow Solid Initialization
Blue Solid Charger Ready
Blue Flashing Vehicle Detected, Not ready to give charge
Green Flashing Charging in Progress
Green Steady Charging Complete
Red Flashing Charger Error

Insert the charging Connector into the EV and ensure the connector is fully seated/locked in place. Once complete, the charging session will begin.

Alpha will display the Charging Time with the voltage, amperage, and kWh of the current charging session.

Charging Screen

To go back to the main menu press the Home Home Button button.

Set Charging Schedule:
  1. Select the Schedule icon from the home screen.
  2. Use the arrows to adjust the hour and minute of the Start Time. Select AM or PM. Charging will start at the specified time and continue until completion or the plug is removed.
  3. Set the On/Off  toggle to ON.
  4. Press the Set button. Note:Set the schedule in both weekdays and weekends to use both.
Toggle Charging Schedule

Use the On/Off button to toggle the use of the Charging Schedule.


Override Charging Schedule
To charge at times not specified on the charging schedule:
  1. Plug the Charging Connector into the vehicle.
  2. Select the Start Now Start Now button. The charger will override the Charging Schedule and charging will begin.

  1. Select the Energy Meter  icon from the main menu.
  2. The Energy Meter screen will display the Power Consumption statistics from the last charging session. If a charging session is in progress it will display real-time Power Consumption statistics.

  1. Select the Report icon from the main screen.
  2. Enter the number of last sessions using the + and - buttons.
  3. Select the Set button.
  4. The report screen will display the total session time and Total KWh used from that session.

When the Charger experiences a Fault the indicator light will flash red and the following screen will display the error code: 

 

In the instance of a fault, it is recommended that you perform a reset:

  1. Unplug the charging Connector from your EV.
    Turn off the power to the Charging Station by unplugging it or switching the upstream circuit breaker to the “OFF” position.
  2. Wait 1-2 minutes and then power on the charger by plugging it back in or setting the upstream circuit breaker back to the “ON” position.
  3. Confirm the Fault light is no longer present.
  4. If the Fault light remains, please send an email to techsupport@unitedchargers.com with the error code.

Settings

  1. Select the Settings Settings Icon icon from the main menu.
  2. Select the Volume Volume option from the Settings Menu.
  3. Use the Scroll Bar to adjust volume.

  1. Select the Settings Settings Icon icon from the main menu.
  2. Select the Brightness Volume option from the Settings Menu.
  3. Use the Scroll Bar to adjust brightness.

General Product Care and Use Information

The exterior of the charging station is designed for indoor and Outdoor use (NEMA 3R Indoor/Outdoor Rated).  

To ensure proper maintenance of the charging station, follow these guidelines:

  • Periodic cleaning may be required, depending on conditions. To avoid damaging the finish of the products, only use an automotive-grade soft cleaning cloth with soap and water to remove accumulated dirt and dust. Do not use cleaning solvents to clean any of the product components.
  • Submerging the unit or directing a stream of water at the unit is not recommended.
  • Ensure the charging connector is put back in the holster after charging to avoid damage.
  • Ensure the power cable is stored on the charging station after use to avoid damage.
  • If the power cable or the charging connector is damaged, turn off the charging station supply circuit breaker, do not use the charging station, and Contact United Chargers Customer Support for replacement parts.
  • When moving or lifting the unit, always grasp and carry by the charging station body. Never attempt to lift, move, or carry the unit by any of the electrical cables. Improper handling may cause damage to the unit.

Warranty Terms and Conditions

Alpha comes with a 5-year or or 5MWH distributed power full replacement warranty. This warranty is extended by United Chargers Inc. to original purchasers of Alpha EV Charging Stations for residential use only.

 

United Chargers warrants that this product is free from defects in materials and workmanship under normal non-commercial use for the warranty specified 5-year period or 5MWH use from the date of purchase - which ever comes first. No agent, employee, or representative of United Chargers has any authority to affirm, represent or warrant anything concerning Alpha™ EV Charging Stations, except for the affirmation and representation which is specifically included within this warranty.

 

This warranty will not apply if the product has been misused, abused, or altered. Warranty for the cable does not include normal tear and wear. Plugs that have been exposed to snow or water for a prolonged period of time are not covered by this warranty. The warranty will apply only if the product is defective. United Chargers assumes no liability for any dismantling, removal, installation, re-installation, or labor costs or any consequential damages associated with this warranty. United Chargers is not responsible or liable for any costs associated with faulty installations. United Chargers shall make the final decision, in fairness to all concerned, as to the legitimacy of any such claim on this warranty.

 

Upon discovery of any defective Alpha™, please contact our Customer Service Department for further instructions as to how to repair or replace the defective unit or submit a support ticket.

 

Check Warranty Info

To check the current warranty status of the charger:

  1. Select the Settings icon from the home screen
  2. Select Warranty Info  from the Settings screen.
  3. The Warranty Screen will display the total Power Consumption (kWh) and date of first activation.

For customer service inquiries or technical support please contact our Customer Service Department or fill in the Technical Support Form.

United Chargers Inc
Phone: +1-833-971-8118
E-mail: info@unitedchargers.com
Address: 90 Gough Road, Unit 2 Markham, Ontario L3R 5V5 Canada

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